Frequently Asked Questions

Is Woodrun Five a hotel? Woodrun Five is a condominium homeowners association of fifty-three individually owned properties. Twenty-five residences are available to rent in winter, some rent in summer. The Association maintains a high-level service format; it is not a hotel. 

Most rental residences are managed by the Association. If you rent one of the few residences managed by a different company, please confirm availability, unit quality, rate, and services with your chosen rental host.

What does the rental rate include? In winter, rate includes housekeeping Monday through Saturday, firewood, assigned covered parking for one vehicle per townhome, one Snowmass Village parking permit, parking for up to two vehicles on property per townhome, valet parking for Residences #1 to #33, daily newspapers delivered each morning to the door, fax and package services, baby furniture, humidifiers, and use of the business center and guest lounge. Additional services are available at an extra charge (grocery shopping, ski tuning and other services). Contact Woodrun Five to learn about available services in summer.

Can I bring my pet to Woodrun Five? No, only Woodrun Five homeowners are permitted to bring pets except as provided for by the Federal Americans with Disabilities Act. If you are sensitive to pets, let us know so you will not rent a residence where the owner brings pets.  

How do I get to Woodrun Five from local and regional airports? Contact the Front Desk or your travel professional to learn more about ground transportation options. If your party will have no vehicles at Woodrun Five for your entire winter visit, you will be reimbursed $100 in cash at check-in to offset airport transportation costs.

Does Woodrun Five provide transportation within Snowmass Village? Snowmass Village Free Shuttle Route 2 stops at two locations on property - Arrival Center and Phase III circle. Service is three times an hour; call to request.

What is the distance to Woodrun Five from Aspen? Woodrun Five is 8 miles (13 km) - 20-30 minutes usual drive time - from Aspen . The Aspen airport is 5 miles (8 km) from Woodrun Five. Bus transportation between Snowmass Village and Aspen is free in 2011-2012.

How close is Woodrun Five to Snowmass Ski Area slopes? Woodrun Five is adjacent to Fanny Hill, Assay Hill and Adams Avenue ski/snowboard/hiking trails. Ski access varies with the unit location, snow conditions, and skill of the skier. All townhouses are within 200 yards (180 meters) to the ski access.

What is the best address for shipping luggage and packages? Couriers (FedEx, UPS) recognize the address: 024 Village Bound Road , Snowmass Village , CO 81615.

US Postal Service mail recognizes a different address: Box 6148, Snowmass Village, CO 81615.

How many vehicles can I bring? Woodrun Five has parking for up to two vehicles per townhome. Trailers and motor homes are prohibited.
 
How does the valet parking program work? Woodrun Five’s parking valet program for Townhouses #1-#33 keeps firelanes clear and maintains peaceful and skiable streets. Parking is strictly limited to 15 minutes for loading and unloading only in designated pullouts, a Fire Department requirement. Covered assigned parking is in carports across Wood Road. If you do not wish to park your vehicle, our valet will be happy to park it for you and return it to you when you need it. You control the keys. Valet service is included; tipping is not expected. Townhouses #34-45 park vehicles in assigned spaces near the residences and in overflow parking lots. 

What are the Front Desk and valet parking hours? In winter, Front Desk is open 8:00AM to 6:00PM, 7 days a week. Valet is on property until 8:00PM daily all winter. In summer, hours of front desk and valet are 8:00AM to 6:00PM, 7 days a week.

What are check-in, check-out procedures?  Check-in time is 4:00 P.M. Check-out time is 9:00 A.M. to allow adequate time to professionally clean these large townhomes. All persons staying overnight at Woodrun Five must be registered at the Front Desk.  This includes all homeowners, owner guests, and all rental guests. Unit keys may be left on the kitchen counter of your townhouse when you depart or you may bring them to the Front Desk.

What happens if I am arriving late or I have an emergency after the Front Desk closes?  If your arrival will be after the office closes, arrangements will be made.  After hours emergency service responds to lock-outs, heat emergencies and plumbing emergencies.  The number for emergency service is provided at check-in, posted on the front door and on the night phone recording.  

What phone number should I give to people who may need to reach me?  Each townhouse at Woodrun Five has a private phone number.  Check with the Front Desk for the number.

What kind of housekeeping can I expect?  Housekeeping service is Monday through Saturday in winter.  Service is limited to standard time frames to accommodate all guests; you can maximize quality of the service by putting away personal items and bringing dishes to the kitchen before you depart for the day.  All service is scheduled between 9:00 A.M. and 3:00 P.M. It is not possible to specify service times.  If housekeepers are turned away, there is no guarantee they will return at a later time.

Tell me about your pool and spas. The state-of-the art pool and hot tub at the Arrival Center have a salt water system with a luxurious feel using no harsh chemicals. Check at the Front Desk for current hours of operation.  Locker room and pool towels are located poolside.  There is no lifeguard on duty.  Children under the age of 14 must be accompanied by an adult.  A second hot tub is located in Phase III. Hot tubs are set to 102-104 degrees.  Pregnant women, young children, and other with medical concerns should have medical approval to use the hot tub.  

What Internet service is provided?  High speed Internet service in the residences and Guest Lounge is secure, private, hard-wired and wireless.  The Guest Lounge has a computer, printer, FAX, and phone to allow guests to create documents and conduct business.

Do I pay an extra guest service fee or is tipping expected at Woodrun Five?  Your rental rate includes services with the exception of personal expenses such as groceries or ski tuning; there are no add-on guest service fees. Tips are not expected, but you are free to tip if you wish. 

How can I arrange for grocery shopping, dinner reservations and other special needs?  Advance notice is the best way to meet your needs.  You may FAX or e-mail a grocery list up to two days prior to arrival if you wish grocery stocking in your home. While in-house, place your order by 10 A.M. for same-day service. There is no charge for humidifiers or basic baby furniture, but advance notice is requested to assure items are available.  Contact the Front Desk for concierge services.

How do I arrange for a babysitter?  Ask for a list of individuals and services that offer babysitting. Woodrun Five does not screen babysitters.  Parents will need to make arrangements directly with the babysitter or service.  

Why does Woodrun Five have such strict occupancy restrictions?  Woodrun Five’s restrictions of no more than two people age 12 or older for each original bedroom are mandated by the Homeowners Association. This restriction assures a quality experience for guests, providing for adequate parking and access to staff and services. Homeowners are more comfortable furnishing their homes with quality items and personal touches when they are assured their homes will not be overcrowded.

For more information, contact Woodrun Five at info@woodrunv.com or 970-923-5021.